At Kam Bess, we want you to feel confident in every purchase. Here is how returns and refunds work.
1. Change of mind (14-day cooling-off period)
Under UK law (Consumer Contracts Regulations 2013), you have 14 calendar days from the day you receive your item to change your mind and request a refund, even if the item is in perfect condition.
To request a return: contact us at hello@kambess.co.uk within 14 days of delivery, stating your order number and the reason for return.
Refund amount: you will be refunded in full, including the standard delivery cost. Refunds are issued to the original payment method within 14 days of your request (and once any required checks are completed).
No need to return the item: for most items under £40, we offer a returnless refund, you keep the item and receive your money back. This avoids the cost of returning goods to our international suppliers, and keeps things simple for you. For higher-value items, we may ask you to send the item back or provide photos for assessment.
2. Defective, incorrect or damaged items
If your item arrives faulty, damaged, or not as described, you are covered by the Consumer Rights Act 2015. Contact us within 30 days of delivery at hello@kambess.co.uk with your order number, a short description of the issue, and clear photos of the item and packaging.
We will review your case and offer a refund or replacement as appropriate. If the item is faulty, we cover the remedy and any associated costs. We may ask you to return the item or provide additional evidence; for low-value items, a returnless refund applies.
3. How refunds are processed
Refunds are issued to the original payment method (PayPal).
Processing time: once approved, refunds typically appear within 3–10 business days, depending on your payment provider.
You will receive a confirmation email when your refund is issued.
4. Non-returnable items
For hygiene and safety reasons, the following cannot be returned unless faulty: underwear, bodysuits and swimwear (when the hygiene seal/label has been removed or the item shows signs of use); earrings and other body jewellery; items damaged through normal wear, misuse or attempted alteration.
5. Exchanges
We do not offer direct exchanges. To get a different size or colour, simply request a refund (section 1) and place a new order, this is the fastest and simplest way.
6. Questions?
Email us at hello@kambess.co.uk, we usually reply within 1–2 business days.